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Saturday, December 16, 2017

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Online support has come a long way and is a great alternative, as long as the machine doesn't need to be taken apart for hardware related issues obviously. 

I aimed to provide support in as many ways as I could to accommodate and facilitate the different needs of my clients.

For example, if a client is more comfortable using a chat program to communicate with me, I've made that available to registered users as well as guests on this site. There are a few chat rooms designated to different topics and you'll find the tab for them on the upper left hand side of your monitor.

I also provide a Helpdesk alternative for those who are registered users on my site. Here the user can submit a ticket and communication is done through this interface.

Remote access is another great way of exploring a clients computer issues with neither one of use having to leave the comfort of our home. This is provided that the computer is still functional enough to access online. 

Of course regular This email address is being protected from spambots. You need JavaScript enabled to view it.  method works fine as well.    

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